eBook Help

Ebook Help

Buying an eBook is simple and quick, but if this is your first eBook purchase and you are unsure what is involved, let us help you through the process.

If you need help with downloading or transferring eBooks to a specific device, see our links below for information on tablets & mobiles, eReaders and PC & Macs.  

Please note that there are currently no eBook reader apps available for Blackberry or Windows mobile operating systems, due to this you will not be able to download and read our eBooks on these devices.

Please be aware that the eBook you have purchased maybe protected by DRM (Digital Rights Management) at the publisher’s request.

 

To read your eBook you can you e.g. Adobe Reader.

 

What is a PDF?

PDF, or Portable Document Format, is the standard format for document interchange created by Adobe.

Can I buy eBooks for my Kindle eReader?

No, sorry

What does DRM- protected mean?

Digital Rights Management (DRM) ensure that the person who buys an eBook is its sole owner and is unable to share the file with others. DRM specification for each eBook are set by the publishers who own the respective copyrights. There may be restrictions with regards to printing especially PDF versions, please check before purchasing if you need to be able to print as this might not be possible.

How can I authorise my Adobe Digital Editions without reinstalling it?

By opening the 'Help' menu and selecting the 'Authorize Computer…' option. 

Purchasing & Downloading

Can I buy multiple eBooks at the same time?

Yes, you can.

Can eBooks be returned?

No sorry.

What do I do if I'm having a problem downloading or accessing my eBooks?

Don't worry, we're here to help! We'll need some information from you to help us solve your problem. Usually we'll want to know what version of Adobe Digital Editions you have, where you are attempting to download your eBook and where in the process the error occurred, a print screen of any error message, what device you're using, browser etc. Problems don't happen often but when they do they are usually quick and easy to resolve.  Contact us: biuro@gardenbx.pl

 

Can I share my purchased eBooks with others?

eBook copyright rules only allow the purchaser to use the eBook for personal use. You may however put the eBook onto more than one device that is registered to you.

Can I download my eBook to more than one device?

Yes.

How do I return an eBook ordered in error?

Once an eBook order has been placed we cannot refund it regardless of whether the eBook has been downloaded to your computer or not.

My downloaded eBook will not open

Please check that you have the most current version installed on your system.

How long are download links valid for?

eBook links will expire after two years. We would suggest that you create backup files and store your eBooks on one of the free cloud services such as Google drive, OneDrive or Dropbox to ensure you can still enjoy and access your ebook after the link expires.

 

 

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